Effective date: 12 September 2026
Cancellation and renewal
SellerRise plans are prepaid digital access purchases with no automatic renewal. To stop future charges, simply do not purchase another plan. Logging out does not cancel or refund an existing purchase. You may stop using the service at any time; access otherwise continues until the paid expiry.
Refund eligibility
Request a refund within 7 calendar days of payment if you have not used the paid seller tools, were charged twice for the same purchase, or paid access was not delivered and support cannot resolve the issue. Explain the issue so we can verify the payment and account activity. Once tools have been used, a change of mind or lower-than-expected marketplace sales does not by itself qualify for a refund. These conditions do not limit remedies required by applicable law or claims for service not supplied as agreed.
How to request
Email the support address on our Contact page from your registered email, with the Razorpay payment ID, payment date, plan, amount and reason. Do not send your card details, passwords, OTP or UPI PIN. We aim to review requests within 3 business days and may request further information to resolve the issue.
Processing and access
Approved refunds are initiated to the original payment method within 5–7 business days of approval. Your bank or payment provider may take additional time to credit the amount. We will share the refund reference when available. Access associated with a refunded payment is withdrawn. Failed or pending payments that were debited are checked with the payment provider; please contact support before paying again.
No physical returns
SellerRise supplies software access only. Physical product returns, Meesho order claims and marketplace refunds must be handled through the relevant marketplace, not through this subscription refund policy.